Privacy Policy

At Voomba, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name, email address, and phone number
• Profile information including profile pictures and bio
• Payment information (processed securely through our payment providers)
• Appointment details and booking history
• Reviews and ratings you provide
• Communications with us and other users

Automatically Collected Information

• Device information (browser type, operating system)
• IP address and location data
• Usage data and analytics
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process bookings and payments
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Send you marketing communications (with your consent)
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address fraud and security issues
• Verify provider credentials and background checks
• Personalize your experience on our platform

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

With Other Users

When you book a service, we share relevant information (name, contact details) with the service provider to facilitate the appointment.

With Service Providers

We work with third-party service providers for payment processing, analytics, customer support, and other business operations.

For Legal Reasons

We may disclose information if required by law or in response to valid requests by public authorities.

Business Transfers

If Voomba is involved in a merger, acquisition, or sale of assets, your information may be transferred.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Secure payment processing through PCI-compliant providers
• Access controls and authentication requirements
• Regular employee training on data protection

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Receive your data in a structured format
• Object: Object to processing of your personal information

To exercise these rights, please contact us at privacy@voomba.com.

6. Cookies and Tracking Technologies

We use essential cookies to keep you signed in and to make core parts of the Platform work — these can't be switched off, since the Platform won't function correctly without them. With your permission, we may also use optional cookies to understand how the Platform is used, so we can improve it.

When you first visit Voomba, you'll see a cookie banner where you can choose "Accept All" or "Essential Only." Your choice is saved for a year; you can change it at any time by clearing your cookies for this site, which will show the banner again on your next visit. You can also control cookies through your browser settings, though disabling essential cookies will limit your ability to use the Platform.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your information within 90 days, except where we are required to retain it by law.

8. Children's Privacy

Voomba is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.